Cape Union Mart employs a "5 Way Guarantee" that we have tailor-made for our customers:
- Price Matching
Cape Union Mart will "price match" any identical article currently advertised and currently available from other retailers. The store manager will simply undertake a telephonic verification and thereafter match the price.
Please note: Cape Union Mart does not, unfortunately, price match online stores (e-tailers). Please contact firstname.lastname@example.org should you require more information.
- Returns and Exchanges
Any product may be returned for credit, exchange or refund within 12 months from date of purchase provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket.
Please note: Opened electronic items need to be returned to a physical store to be assessed by a manager, before any refunds will take place. Please contact the Online Store on +27 (21) 552 7821 if you are unable to get to one of our physical stores and we will gladly assist.
- Specials and Promotions
Should any item purchased go on special or promotion within one month of the date of purchase, the customer, on producing a cash sales docket, shall be entitled to a refund of the difference between the original price and the special/promotion.
Please note: This excludes items featuring in Online Flash Sales.
Irrespective of guarantees offered by any manufacturer, Cape Union Mart will guarantee all items sold by us to give reasonable wear and tear. Repairs, returns and credits will be sanctioned by the store manager in consultation with the customer. In the case of any guarantee claims, proof of purchase must be produced.
- Purchases by foreigners
We welcome foreign visitors and will accept all major credit cards for any purchases. Purchases may be settled in foreign currency and credit cards - free of commission - at the ruling currency rate of a major commercial bank. Documentation to enable refunds for VAT will be provided, free of charge, on request.